Strong communication skills with different levels of stakeholders.Strong internal and external Stakeholder management skills.Strong hands-on CSV experience and SAP ERP Interface know-how.Strong and hands-on knowledge of MES in a GxP manufacturing environment is a MUST.Experience in business partnering, ability to quickly learn new business domains, requirements elicitation and management, business process analysis and design, usability, and the ability to facilitate workshops.5-7+ years of experience as a Business Analyst, preferred in the discrete manufacturing industry or regulated industry Shape those requirements so that they can be covered by MES standard functionality wherever possible.Gather requirements of what is really needed for the technical process.Creation and management of User stories to ensure incremental value delivery.Backlog creation and management using appropriate tools (like SNOW, Jira, Miro, and G Suite).Workshop and meeting organization, preparation, and execution.Requirements elicitation, analysis, and management in the context of MES.Simplify these requirements to use as much basic MES functionality as possible.Challenge status quo and existing requirements for an ongoing MES project of a discrete manufacturing product line.The candidate will have to be a proactive and solution-oriented problem solver with the right agile mindset and the capability to support the manufacturing (especially MES) Business. The Recruiter is the sole point of contact for questions about this position.We are looking for an experienced Business Analyst from the MES environment to join our top pharma client in Rotkreuz, Switzerland. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 88 or email for other accommodation options. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Aston Carter is a company within Allegis Group, a global leader in talent solutions. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges.

As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Įstablished in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America.

Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles.

We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.Īt Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Please Note: Scammers are posing as Aston Carter.

Proven demonstrated analytical and problem-solving skills.

Requires minimum of two years experience as Customer Service Representative.

Skills: customer service, complaint resolution, return merchandise authorization

Interface with other departments as needed: Quality Assurance, Customer Support, Service, Shipping, Product Surveillance, Sales, etc.

Process and submit service requests in a timely manner.

Write, communicate, and submit customer complaints within the required QA timeframe of 2 days.

Open and handle multiple complaint calls daily.

Provide first tier product support via phone, email, online web tools.

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